Refund Policy

Why we don't offer refunds

A resume is an instantly-delivered digital product: the moment payment is confirmed, the watermark-free PDF becomes available for download, email delivery, and further exports. Unlike a physical purchase that can be returned unused, the service here has already been fully performed at the moment payment is confirmed.

By completing payment, you expressly agree to immediate delivery of digital content and, as a result, waive the right of withdrawal that normally applies to purchases that haven't started — the same principle used by app stores, streaming platforms, and other instant digital-delivery services.

When we consider an exception

That doesn't mean you're left without recourse if something goes wrong on our end. We review refund requests case by case when:

• you were charged twice for the same resume;
• payment was processed but the system never unlocked the download due to a proven fault on our side;
• you were charged an amount different from what was shown on screen at the time of payment.

How to request one

Write to the email at the bottom of this page within 7 days of the charge, including the email or phone number used on the resume and the approximate payment date. We review and respond within a few business days.

Online page subscription

You can cancel the subscription at any time from your dashboard. There is no fee and no further charge after cancelling, and the page stays online until the end of the period already paid. The current period is not refunded, except in the exception cases above.

Cancelling before you pay

If you haven't paid yet, there is no charge to cancel: simply close the page, or use the "Delete my data" button inside the builder to remove the draft from the server.